1. AC Question's Avatar
    When my phone lock and goes black i can still see the time/date and notification bar on the top but i can not wake my phone up. I have tried double tapping and using the back button. I also tried turning it off that did not work either. I finally took the battery out which worked but then just did it all over again an hour later. I've only had this phone for 3 days so i'm getting frustrated.
    11-13-2015 01:47 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does that occur in Safe Mode as well? https://support.t-mobile.com/docs/DOC-24094
    11-13-2015 02:36 PM
  3. Whocares2016's Avatar
    Same thing keeps happening to my husband's phone and now mine to..this is to expensive of a phone and to new to have to be going though this already
    01-29-2016 07:11 AM

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