3g/4g network problems

[Trish88]

Hi
I recently got a new phone and sim but kept my old number..
it sez im registered on the optus network BUT wont connect via 3g or 4g! Iv literally tried everything even called them but still nothing iv given up on tech support with my carrier.. so now im here looking for answers.

What i have tried;
-factory reset =Still nothing
-calling tech support for apn settings to be sent via txt= Still nothing
-searching the net for ANY answers =NOTHING WORKED

Think iv tried more but too many to remember! Fml

Phone - Samsung
Model - SM-N9005

PLZ help!
I cant take wifi out of my house lol i need 3g/4g to work this is pmo lol

Ps: i did read the others post with the same problem and also tried those solutions BUT STILL JACKS**T

Posted via the Android Central App

 

[AlphaTango414]

Might sound silly, but have you checked all settings to make sure mobile data is enabled on your device?

Have you tried to reseat the SIM card within your device? Has your service provider offered to try a new SIM?

 

[Trish88]

My mobile data is active and has been since i got the sim..
I just tried the other options u suggested and still nothing
And no my network provider did not sugest a new sim..
Btw this sim is only a week old.. and i kept my old number but surely that cant be the problem cause this is the third new sim iv gotten with the same number (prone to losing phones lol) and the other sims worked fine.

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