1. AC Question's Avatar
    Reset lg risio came to Google account synced to the device I just bought it so I can't get passed this
    12-01-2015 04:09 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Did you buy it used? This is Google's Factory Reset Protection feature. If an unauthorized factory reset is performed on a phone that was already logged into a Google account, then you have to enter that same Google account's credentials after the reset. In order to authorize a factory reset, the owner of that account has to remove it from the phone first, then do the reset.
    12-01-2015 12:57 PM
  3. perez_alex's Avatar
    I too did a factory reset on the lg risio, and I can't get passed the google login screen..not because I don't know the email address and password used, but because it keeps resetting itself back to pick wi-fi connection, then enter gmail address again, right after I correctly enter email address and password...anyone know how to get passed this?
    01-05-2016 12:26 PM
  4. pjsamantha's Avatar
    have you fixed your phone my daughter's phone is doing the same thing it was reset because she forgot her password not after I put her email in goes right back to wifi and then log in over and over please help!!
    01-19-2016 11:39 AM
  5. sgryszel's Avatar
    cant get passed the email account
    01-26-2016 03:40 PM
  6. belodion's Avatar
    It may be best to contact LG customer support about this.
    01-26-2016 05:35 PM
  7. norasalazar91's Avatar
    has anyone figured out how to fix this problem? i cant find it anywhere
    05-08-2016 02:33 PM
  8. tatyanamcdonald's Avatar
    i forgot my email i used for my phone and also my password
    05-09-2016 06:53 PM
  9. nadroj007's Avatar
    So I was helping someone with this same issue. It kept looping back to the wireless connections screen in the setup after typing in the Gmail password. I ended up contacting LG and they said they don't have an over the air fix for it. You have to send it in and they can fix it for you. She said it takes like 7-10 days to get it back though. I'd recommend trying to get a warranty replacement through your mobile carrier before resorting to sending it in to LG. They usually have some sort of an expedited option that only takes a few days.
    05-21-2016 11:09 AM
  10. Jen Murdock's Avatar
    well, i cant remember my gmail password so what do i do? i really need to sign in to my phone but i had to do a master reset on it and now i cant get past the google sign in screen.. can you help me please??
    11-19-2016 03:22 PM
  11. anon(632115)'s Avatar
    Get on the PC and head for Google Account Recovery
    11-19-2016 03:50 PM

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