1. AC Question's Avatar
    I was given a Galaxy GTI9000 as a present in 2011. Being old and a gumby I have just kept using it and am still using it now. I don't think it has ever had any firmware upgrades in all that time. I'd like to backup details on it before going to a new phone and for security reasons. I've downloaded and installed Kies on my laptop (OS Win 10). When I connect the phone, it shows up via control panel but not File Explorer. The phone face shows a usb icon and states connected, although the dots below the image are moving. Also, the Kies window says connecting and has been for ages. It did this the first time I used Kies and the phone today. Although it didn't give me a connection error notice, I ran a connection troubleshoot, but nothing's changed. Ideas?
    12-06-2015 07:05 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! When you connect via USB, do you see a USB connection icon in the status bar? If so, swipe down the notification panel and tap that icon. What options do you see, and which one is highlighted? MTP, PTP, Charge Only, or USB Mass Storage/Disk Drive?
    12-07-2015 02:32 PM

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