1. AC Question's Avatar
    I use the fingerprint option to secure my phone. It is no longer giving me that option. Now it's asking for a backup password in which I don't remember
    12-06-2015 11:41 PM
  2. Laura Knotek's Avatar
    Hi and welcome to AndroidCentral. You may take it to your carrier's store, and they will be able to assist you free of charge.
    12-06-2015 11:47 PM

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