12-13-2015 08:19 PM
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  1. AC Question's Avatar
    AC Question
    HELP!! I want to retrieve the music I purchased through Google Play. The email account associated with my Google Play account was deactivated/disabled when I switched companies. I no longer have any access to that, and with a new phone I also now have no access to the music I purchased. Is there any possible way to retrieve my purchases?

    Thank you!
    12-13-2015 08:13 PM
  2. dpham00's Avatar
    dpham00
    Moderator Team VP
    Unfortunately you would need to have the old account re activated to retrieve it
    12-13-2015 08:19 PM
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