1. AC Question's Avatar
    I have a Samsung 6 Phone that i did a factory reset on. Did the whole what language than email address and password, hit enter and I get "please sign in with one of the owners accounts" error message at the bottom of the screen. I have verified and re-verified my logon and P/W are correct, called the cell phone carrier, they can't help me, called samsung and they told me they instituted a new policy from Google Anti-theft that locks you out of your phone for 72 hours. So they can verify your credentials. I smell Bull**** but I don't know where to go and who to go after. Can't find an email address to write to google on this. Any help would be great.
    12-15-2015 03:00 PM
  2. dpham00's Avatar
    Go here to reset your Google password.

    12-15-2015 03:18 PM
  3. Thomas Werner's Avatar
    Already done that, confirmed it by logging into my account through my laptop. Got another Email from Samsung stating that it is fact a 72 hour waiting period. That makes no sense to me why a company would do something like this. What if I was a business owner and this happened, is Google going to be held liable for damages caused by loss of business? This whole thing stinks of BS.
    12-16-2015 09:48 AM

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