1. AC Question's Avatar
    I have googled the problem but it tells me to go to safe mode the problem is the virus screen will not let me access settings
    12-16-2015 06:23 AM
  2. anon(632115)'s Avatar
    12-16-2015 06:29 AM
  3. gragam lewis's Avatar
    my samsung 10.1 has the UKash virus I unable to remove it, all the web suggestions are to go to safe mode! but the screenis blocked with the virus and it will not allow me to access anything I even strggle to turn the note pad off. what do I need to do to remove the virus.
    12-16-2015 06:32 AM
  4. anon(632115)'s Avatar
    You can access safe mode this way too Turn on safe mode
    1.Turn the device off.
    2.Press and hold the Power key.
    3.When 'GALAXY Note II' appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
    4.Continue to hold the Volume down key until the device finishes restarting.
    5.'Safe mode' will display in the bottom left corner of the screen. Release the Volume down key when you see 'Safe Mode.'
    12-16-2015 06:50 AM

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