12-23-2015 12:36 AM
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  1. AC Question's Avatar
    AC Question
    when I go to voice mail my screen turn off and cannot access my option
    my phone like you have 2massege press 1to listen to your massage is LG( LG-D415
    12-22-2015 05:51 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Something might be interfering with the phone's proximity sensor, such that when you call your voicemail, it thinks you have the phone up against your ear (which makes the screen turn off). Do you have a screen protector or case that might be obscuring the proximity sensor (which is usually near the front-facing camera)?
    12-23-2015 12:36 AM
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