1. AC Question's Avatar
    I unlock my s5 using the fingerprint lock and all of a sudden, it's forcing me to use my alternate password. I don't think I ever made an alternative password. I've tried every possible password I know and I am still locked out without given a "forgot password" option. How can I unlock my phone? Thanks.
    12-25-2015 01:54 PM
  2. 12MaNy's Avatar
    You had to have made an alternate password/pin. I don't think you would have been able to set up fingerprint unlock without doing so. If you can't remember you alternate password/pin, then you'll probably have to factory reset.
    12-25-2015 02:33 PM

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