01-03-2016 08:47 AM
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  1. AC Question's Avatar
    AC Question
    I set my phone to factory reset after it has been turning off without reason and after I had problems with the camera. After I set this the phone 'turns on' but hangs on the Samsung screen and does not go any further. I am unable to connect via my PC (it lists it as a modem under devices and printer!!!!) and when I troubleshoot it the result is that the driver needs updating. I have updated the driver but still wont do anything. HELP... I cant access anything on the phone via my PC because it lists it as a modem. Very confusing. Thanks.
    01-02-2016 03:28 PM
  2. belodion's Avatar
    belodion
    Q&A Team
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    Is the battery good?
    01-02-2016 05:18 PM
  3. LaraVM's Avatar
    LaraVM
    Hi Belodion, My battery has been fine but it has been needing charging more often than previously... so there is power! Any other ideas?
    01-03-2016 08:47 AM
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