Why my screen don't hit in specific area ?

[AC Question]

My phone is j5 and I try many different ways to fix and it faild

 

[Javier P]

Hi, welcome to the forums! Which areas are you having problems with? Could you give us more details about your issue?

 

[Usernamt]

Hi, welcome to the forums! Which areas are you having problems with? Could you give us more details about your issue?

 

[Usernamt]

Settings button

 

[Usernamt]

The area is settings button and it becomes work again if I restart the phone .please someone help me

 

[Javier P]

Hi, thanks for registering and welcome as a new member! Do you mean that the settings shortcut doesn't work? Can you access the settings from the drop down menu? What happens if you drag the settings shortcut to a different place on your homescreen?

 

[Usernamt]

Drop menu working all things ok .but setting button no

 

[Javier P]

Maybe it's a launcher problem. I would try a couple of things. First add a new shortcut for the settings from the app drawer and see if it works. Also, you could try clearing cache for the Touchwiz launcher in your settings - apps - all tab and then reboot your phone.

 

[Usernamt]

I was cleared a data of touchwiz home
And I cleared all apps only the necessary apps .and the problem still exist

 

[Javier P]

Have you already tried booting your phone in safe mode and see if the problem persists?

 

[Usernamt]

This error disappears and comes itself

 

[Usernamt]

Yes I tried booting my phone in safe mode many times .it work a period of time and the error come again

 

[Javier P]

Could you post a screenshot to see where your screen is unresponsive? And, as I asked before, have you already tried adding the settings shortcut in a different place? This will help to know if there's a problem with your settings (system) or just a dead spot on your screen.

 

[Usernamt]

And if I turned a phone and hit don't working

 

[Usernamt]

just a dead spot on my screen

 

[Usernamt]

just a dead spot on my screen.it not only setting shortcut but the other shortcut exist in this area such as more or move

 

[Usernamt]

What shall I do.?

 

[Javier P]

just a dead spot on my screen

Ok. Where is that dead spot? It could be a hardware problem, something wrong with your system or just a conflict with a third party app.

Just in case, is this dead spot located on the top left of your screen? Do you have Facebook Messenger installed in your phone? Try disabling it and see if it helps.

 

[Usernamt]

Yes it exist on the top left

 

[Usernamt]

Yes the problem become fixed thank you .but the proplem may occur again