My Galaxy S5 has an intermittent problem with the phone keypad

[AC Question]

If I need to use the keypad after a call has connected, such as for "press one for English" type of usage, the keypad often disappears quickly without even enough time to press that number. This problem started just recently and is intermittent.

Thank you for assistance.

 

[dpham00]

I would try to clear cache and app data on the phone app

 

[greenbergman]

Thanks dpam00. I've cleared the cache and now have to wait, because the problem is intermittent, to see if that solved it.

 

[greenbergman]

following up: clearing the cache didn't solve the problem. Does anyone have other suggestions?

 

[greenbergman]

An update: it seems to happen if I tilt the phone slightly and not when I hold it steady.

 

[AlphaTango414]

Sounds like it's just the proximity sensor that's making the screen turn off when your hand gets near. Just push the power key to turn the screen off then again to make it come back on. This will keep the proximity sensor from Turing the screen off.