1. AC Question's Avatar
    So I got a new Droid turbo 2 and it was having weird issues with the audio when I was on a phone call. When the phone wasn't on speaker no one could hear me, they say it sounds like I'm talking from really far away.

    So to try and fix the phone I did a factory rest, now I am trying to get back into my phone were it asks me for my Google account. I enter my username and password which I know are correct. And it is the only Google account I used on that phone. However it keeps restarting and ask me to sign in with an owner account t... what can I do?
    01-07-2016 07:37 PM
  2. Kelly Kearns's Avatar
    Welcome to the forums!

    Well first, when resetting a phone you should always remove the Google accounts first.

    Also if you have two step authentication set up, you need to log into your Google account pm the Web and turn that off, then you should be able to log in.
    01-07-2016 07:51 PM

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