Wifi makes my phone slow

[AC Question]

I recently got a Moto x Pure and it's great, however once I turned on Wifi everything was slow and it'd often freeze and restart. I've tried wiping the app cache, however that doesnt seem to help at all.

 

[B. Diddy]

Welcome to Android Central! Does this happen on any wi-fi network, or just your home network? Is wi-fi calling an option for you, and if so, is it on or off?

 

[2Ghee]

I've only been able to use my home network and wifi calling isn't an option

 

[B. Diddy]

Does it also happen in Safe Mode? https://motorola-global-portal.cust...detail/a_id/107107/p/30,6720,9541/kw/recovery

 

[2Ghee]

Yes.

 

[B. Diddy]

The next step would be a factory reset. If that doesn't help, then there's either a hardware issue or a firmware issue.

 

[2Ghee]

After doing a factory reset from recovery mode, my phone stopped reading my sim card, that was fixed by taking it in and out. Then I selected my wifi, however then after leaving the phone untouched for half a minute, it crashed and reset. I have tried to do this multiple times now, however the same problems seem to occur time and time again.

 

[B. Diddy]

The only other things I can think of would be to reinstall the firmware (not sure how easy that is with the X Pure--you'd have to look that up), or to contact Motorola if it's still under warranty.