1. AC Question's Avatar
    I'm using an LG Tribute phone with Virgin Mobile service. Frequently, when I call in to a conference call, I'm asked to enter a passcode. The problem is when I enter a couple of numbers on the dial pad for a passcode of 8 digits, the screen goes black. Clicking the power button on the right sometimes brings up the dial pad again for a second, but it is very hard to enter numbers in such a short window.

    How do I keep my dial pad open for longer (~ 15 seconds) while attempting to enter in a passcode?
    01-12-2016 09:19 AM
  2. srkmagnus's Avatar
    Check the screen time out settings and adjust accordingly. Also, make sure the area in which the proximity sensor is located is kept clear and clean of debris.[TIP][/TIP]
    01-12-2016 09:51 AM

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