1. AC Question's Avatar
    I've got a galaxy s6 and am slowly going nuts. Initially, when plugging my phone into my labtop (dell xps, windows 10) an error would appear, error 42.
    Something to the effect of, "your device malfunctioned and is not
    supported by windows"

    Now, my computer won't recognize the phone at all. It does charge, but makes the charging and then immediately after, the uncharging sound when I plug it in.

    I've been troubleshooting for a week, and tried the following all to no avail:

    1. a factory reset to windows 8 (!)
    2. unchecking and rechecking the usb in bios
    3. uninstalling the usb under the device manager
    4. installing samsungs 's connect'
    5. different usb cords including the original
    6. unpluging computers power source
    7. doing a hard shut down (as opposed to a restart) of PC
    8. calling*#0808# from the phone
    9. installing media feature pack N&KN
    10. switching the usb debugging mode
    11. samsung's new 'usb' driver released 2 weeks ago
    12. testing multiple usb inputs
    13. making sure the phone is unlocked

    I'm been using airdroid to get around this problem, but would really like to get to the bottom of it. I thought for sure samsung's new driver would do it, but no dice.
    01-28-2016 05:39 PM
  2. 61952's Avatar
    Having the same problem now and wondered if you found an answer.
    04-27-2016 07:55 PM
  3. Watcher0363's Avatar
    Try these steps:

    1. First thing, unplug your Samsung phone or tablet from the computer.
    2. Find and click on the control panel.
    3. Click on the hardware and sound.
    4. Under devices and printers click on the Device manager.
    5. You want to scroll down to other devices and click on it, to expand it.
    6. Now plug in your Samsung device. The Device manager will refresh automatically.
    7. You should see an unknown device now under other devices. If not click on other devices to expand it once again.
    8. Now click on the unknown device it should identify the device as a samsung device.
    9. This is where you will click on the update driver button. Select the option that allows for a computer and internet search. It will find what it needs from the internet.
    10. Now allow for the device drivers to be downloaded and installed. This may take a few minutes.
    11. After they have installed the device manager will refresh.
    12. Now look under portable devices which should be located just under other devices. And you should find your samsung device properly identified.
    13. At this point your device will show up under windows explorer. However the contents may not be visible until you install and run samsung smart switch for the first time, and click on the more button. Then click reinstall drivers. Or you could wait a few minutes and see if the tablet or phone asks you to allow transfers.
    02-05-2017 06:21 PM
  4. Resolver's Avatar
    Check out this post

    General News & Discussion
    Fix Galaxy USB driver update problem following Windows 10 Upgrade
    Started by Resolver, 05-24-2017
    06-12-2017 12:57 AM

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