1. AC Question's Avatar
    I reset my alcatel one touch fierce xl and after phone rebooted I selected language selected wifi network no prob then it says sync with gmail did and it goes to enter password I do and then it just keeps going back to the screen to enter email can anybody tell me how to get past this
    Tyrese Jewel and vallie barsh like this.
    01-30-2016 12:54 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Do you have two-step authentication turned on for your Google account? If so, turn it off temporarily and then try to log in on the phone.

    Also, did you recently change your Google password? If so, you may have to wait 72 hours until you can log in on the phone. https://support.google.com/nexus/answer/6172890?hl=en
    Tyrese Jewel likes this.
    01-30-2016 03:00 AM
  3. chrism8527's Avatar
    I did change my password only because u thought that was why it was doing it but that's not it because after I put password in I get an email from google sayin that I logged in on the android but as soon as I put in the password the phone says checking info then goes right bAck to enter gmail screen
    Tyrese Jewel likes this.
    01-30-2016 09:32 AM
  4. VidJunky's Avatar
    By reboot do you mean factory reset? If so attempt another as there's may have been a glitch with your first attempt and a new attempt should capture that issue. Also be sure you are getting data, over WiFi or thru network. Also and I know this is really basic, thank you for understanding I'm trying to cover all bases, but be sure your information is being entered correctly. Address and password. I can't tell you how many times I've left out a character or fat fingered one. If you don't have success reply for more help.

    Posted via the Android Central App
    B. Diddy and Tyrese Jewel like this.
    01-30-2016 12:57 PM
  5. B. Diddy's Avatar
    Also, please clarify if you have 2-step authentication turned on or off.
    01-30-2016 02:32 PM
  6. Lissa Lisa's Avatar
    After reading seems I am not the only one experiencing this. Metropcs was no help. I am simply changing devices. I have changed devices many times, and never have I encountered this this overkill, exhausting
    Problem troubleshooting my Google account. What if I didn't have a Google account ? THEN WHAT? PLEASE HELP ME BY PASS GOOGLE ACCOUNT FOR THIS PHONE. THANK YOU
    02-28-2016 12:45 AM
  7. Lissa Lisa's Avatar
    No. I have a Google account that I have NOT changed my password on, and it still is not letting me bypass this annoying step into using my phone . ..
    02-28-2016 01:11 AM
  8. VidJunky's Avatar
    Well as you almost forgot that you had a Google account please verify that you are entering the information correctly by logging in online from another device. This will do two things, it will verify you do actually remember your account information and that the account is still active. Read Google's TOS, if accounts are inactive long enough they turn them off, even if the owner doesn't unsubscribe. If you find that you're not able to login from another device and resetting the password doesn't work, you should be able to figure out what to do from there.

    Posted via the Android Central App
    Marshaun9678 likes this.
    02-28-2016 06:08 AM
  9. Lissa Lisa's Avatar
    I do have a Google account, that I CAN get into. I was speaking hypothetically...

    So you elaborated on how I "didnt know" if I had a Google or not...which I DO, AND CAN GET IN TO.
    NOW THEN, THE PROBLEM STILL IS THIS...I CAN NOT BY PASS THE GOOGLE ACCOUNT PHASE TO GET TO MY PHONE..AND USE MY PHONE OR ANYTHING FOR THAT MATTER. ON THIS DEVICE. ALCATEL FIERCE XL.
    02-29-2016 03:05 AM
  10. AlphaTango414's Avatar
    You must log into the Google account associated with the device. This is a security feature. You can not bypass this.

    This thread may be able to help. [GUIDE] Forgotten Password
    02-29-2016 05:15 AM
  11. VidJunky's Avatar
    I do have a Google account, that I CAN get into. I was speaking hypothetically...

    So you elaborated on how I "didnt know" if I had a Google or not...which I DO, AND CAN GET IN TO.
    NOW THEN, THE PROBLEM STILL IS THIS...I CAN NOT BY PASS THE GOOGLE ACCOUNT PHASE TO GET TO MY PHONE..AND USE MY PHONE OR ANYTHING FOR THAT MATTER. ON THIS DEVICE. ALCATEL FIERCE XL.
    Not sure why you're yelling at people trying to help you but for all I care you just Google the answer. This is an old thread and the OP got what they needed so bug off. Oh and Google will let you have an account using an email from another client, aol, Yahoo... But unfortunately they won't let you use their services without an account, so people without one SIGN-UP FOR ONE.

    Posted via the Android Central App
    02-29-2016 07:42 AM
  12. Lissa Lisa's Avatar
    YOU NEED TO STICK TO WHAT YOU KNOW GAMES!
    .IN FACT YOU'RE A COMPLETE WASTE OF TIME!!!
    "Google the answer??"
    You mean "Google the question"

    Wow anyone taking advice from you has got to be playing video games as you do!!!
    Back to your vids...da!!!!

    Lol

    btw..I CAN USE ALL CAPS IF I LIKE
    03-01-2016 11:19 AM
  13. Lissa Lisa's Avatar
    No, not true...at all!!! Where do you get your information? Let me guess.. VidJunky... lol
    03-01-2016 11:22 AM
  14. Lisa1117's Avatar
    chrism8527

    Did this issue my any chance get resolved because i am going through this as we speak with my sons phone and i changed the password 24 hrs ago
    03-08-2016 07:25 PM
  15. 1Shourtney's Avatar
    Someone please help me.. My little cousin put my sim card in backwards, I set up my brand new phone I bought from Wal-Mart and had it working fine with apps that use wifi but it wasn't sending text messages or anything that used my phone service. When I took my battery out and realized my sim card was in backwards I switch it around, put it in properly and then turned my phone on but it factory resest itself and now I can't sign into my google account and I tried using my same password but it didn't work so I changed my password and tried again but that still didn't work, it gave me a notice that said "Please sign in usuing one of the owner's accounts for this device" and now my brand new cell phone is stuck on the set up screen and I just got it yesterday, I've wasted since 9am trying to figure this out and nothing google and youtube has suggested that should work, hasn't worked for my phone and I even tried downloading Sidesync and that pop up window that's supposed to show up giving you the chrome broswer option doesn't show up
    07-31-2016 04:35 PM
  16. LauraB_97's Avatar
    I am having a similar issue with my Alcatel one touch A520L, I enter my correct credentials and try to sign it but after a few minutes it just says "Can't access to Google, try again later!" I have a stable Wifi connection but this has been going on for a few hours now. I'd very much appreciate any help.
    07-31-2016 09:25 PM
  17. B. Diddy's Avatar
    Someone please help me.. My little cousin put my sim card in backwards, I set up my brand new phone I bought from Wal-Mart and had it working fine with apps that use wifi but it wasn't sending text messages or anything that used my phone service. When I took my battery out and realized my sim card was in backwards I switch it around, put it in properly and then turned my phone on but it factory resest itself and now I can't sign into my google account and I tried using my same password but it didn't work so I changed my password and tried again but that still didn't work, it gave me a notice that said "Please sign in usuing one of the owner's accounts for this device" and now my brand new cell phone is stuck on the set up screen and I just got it yesterday, I've wasted since 9am trying to figure this out and nothing google and youtube has suggested that should work, hasn't worked for my phone and I even tried downloading Sidesync and that pop up window that's supposed to show up giving you the chrome broswer option doesn't show up
    Welcome to Android Central! It's odd that the phone would do a factory reset after reinserting the SIM card the correct way. But in any case, you'll have to wait 72 hours before you can try logging in again, since you changed your Google password. If you still have problems in 72 hours, then make sure your 2 step authentication is turned off (temporarily) while you log in.
    08-01-2016 12:38 AM
  18. B. Diddy's Avatar
    I am having a similar issue with my Alcatel one touch A520L, I enter my correct credentials and try to sign it but after a few minutes it just says "Can't access to Google, try again later!" I have a stable Wifi connection but this has been going on for a few hours now. I'd very much appreciate any help.
    Welcome to Android Central! Where are you entering your credentials? Is this during the Setup Wizard, after powering on the phone for the very first time? Or have you been using the phone for a while, and suddenly it won't recognize your unlock password/PIN?
    08-01-2016 12:39 AM
  19. raymond daniel1's Avatar
    By reboot do you mean factory reset? If so attempt another as there's may have been a glitch with your first attempt and a new attempt should capture that issue. Also be sure you are getting data, over WiFi or thru network. Also and I know this is really basic, thank you for understanding I'm trying to cover all bases, but be sure your information is being entered correctly. Address and password. I can't tell you how many times I've left out a character or fat fingered one. If you don't have success reply for more help.

    Posted via the Android Central App
    I need help google won't help an Alcatel won't
    10-15-2016 08:09 PM
  20. B. Diddy's Avatar
    I need help google won't help an Alcatel won't
    Welcome to Android Central! Can you give more details of the issue you're facing? Unless your situation is exactly the same as what the OP stated.
    10-16-2016 05:07 AM
  21. swami33's Avatar
    How to turn off step two authentication temporarily??
    10-19-2016 09:17 AM
  22. B. Diddy's Avatar
    Welcome to Android Central! Read here: https://support.google.com/accounts/.../1064203?hl=en
    10-20-2016 08:24 AM
  23. Johnshome's Avatar
    I am having a very similar problem wiyh my Alcatel One touch. I had just purchased the phone and had set it up completely. I had watched a youtube video. I thought it would help my experience if I put an SD card in it. Iinserted a used SD card an d the phone gave me a message that the card was damaged. I thought I was formatting the SD card but ended up restting the phone. Upon the phone restarting it the first message was the phone had been reset and to enter the gmail account previously synced to the phone. I enter my gmail account. Then move forward to themessage to enter my password which I do then press the forward key and then there is is a spinning circle in the middle of the screen. Ihave repeated this process many times. I have the correct information but cannot get past this point. The SD card is out. I do not have a second part of protection on my gmail account. Alcatel does not have an answer and says the phone is faulty however I see a few people here with the same problem. I have logged in and out of gmail with other devices and have not changed my password anytime in the recent past. I have been as detailed as i can, looking for a solution..thanks
    CrimsonTitan likes this.
    10-23-2016 03:10 AM
  24. B. Diddy's Avatar
    Welcome to Android Central! Can you clarify -- did you actually turn off 2-step authentication for your Google account temporarily while trying to log back into the phone? And did you get the phone brand new, or was it a used device?
    10-23-2016 08:11 AM
  25. Mungo77's Avatar
    B Diddy with all due respect, the turning off two step verify isnt working. Reset doesnt work either. Im stuck almost two months with issue.
    10-26-2016 04:23 AM
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