Google unable to locate device

[Sebetai]

For some reason Google only recognizes my tablet when I try searching for my devices. When I search find phone or use Android device manager only my tablet is shown. In Google setting under security on my phone everything is on for locating but it won't show when I search. I want this to work just in case.

My phone is an LG G Stylo from T-MOBILE and using Lollipop.

 

[B. Diddy]

Are you certain both of those devices are on the same Google account? On your computer, go to the Google Play Store website, the click on the Settings button (looks like a gear) at the upper right, then Settings. Review your My Device list. Do both devices show up in that list?

 

[Sebetai]

Their both on the same account. Anyways I found the solution.

 

[belodion]

Their both on the same account. Anyways I found the solution.

What was it? It may help others with the same problem.

 

[Sebetai]

I'll post it. Lollipop has stuff in a different place so there are 2.

Pre-Lollipop
1. Open Google Settings from your device's apps menu.
2. Touch Android Device Manager.
3. Uncheck Allow remote factory reset.
4. Go to your device's main Settings menu, then touch Apps > All > Google Play services.
5. Touch Clear Data. Note that this action doesn't remove personal data.
6. Go back to Google Settings and select Allow remote factory reset.
7. Restart your device.

Lollipop
1. Open Google Settings
2. Touch "Security" and then uncheck "Allow remote lock and erase"
3. Go to the main Settings menu, touch Apps > All > Google Play Services
4. Touch "Manage space" and then "CLEAR ALL DATA"
5. Go back to Google Settings > Security and re-check "Allow remote lock and erase"
6. Restart your device