1. AC Question's Avatar
    remote is active and it is like a darker protection over phone display. Botooms on sides work but I can't get to any applications...this protection is all over the phone but the thin line on the top of the phone. Please advise how to deactivate this remote or protection
    02-04-2016 02:41 AM
  2. nahoku's Avatar
    Sounds strange... never heard of this. Does it persist even if you restart your phone?
    02-04-2016 02:57 AM
  3. AlphaTango414's Avatar
    Use recent app button and close all apps. Go to app manager and uninstall/disable the remote app.
    02-04-2016 04:03 AM
  4. Happy Scott's Avatar
    It's called "Peel Smart Remote". If activated and the screen is dark, use the camera (may be able to access the camera icon from the login screen, though I use HTC One). This disables the remote. Then disable it in the Apps settings. Hope this helps.
    02-04-2016 06:38 PM

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