11-26-2016 12:33 AM
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  1. AC Question's Avatar
    AC Question
    So I installed some system update that they sent me last night. When I restarted my phone this morning, it just says "Firmware Update: DO NOT UNPLUG the USB connection until the process is complete." When that screen showed up, my phone wasn't even connected to anything. So, I plugged it in via USB to my Mac, and the screen hasn't changed at all. The meter on the screen still shows 0% of the process is complete. Do I have to plug it in to a PC in order to finish the update?
    02-04-2016 10:47 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Which phone? It sounds like Download Mode or Odin Mode on a Samsung device. This is used if you want to manually download a firmware file to install on the phone. On Samsung device, it's typically reached by powering on using the Power and Vol Down buttons (or Power/Home/Vol Down). As long as you aren't actively transferring a file, you can safely power the phone off (either by pulling the battery or pressing and holding Power and Vol Down for about 10-15 seconds). Then power back on, making sure you're only pressing the Power button this time.
    02-04-2016 10:57 AM
  3. Alana 345's Avatar
    Alana 345
    What happened to my phone and what to do phone is not doing anything and feels hot to touch
    07-27-2016 07:02 AM
  4. belodion's Avatar
    belodion
    Co-Ambassador Team Lead
    Originally Posted by Alana 345
    What happened to my phone and what to do phone is not doing anything and feels hot to touch
    Welcome.

    Is this during an update?
    07-27-2016 07:13 AM
  5. Maryonataylor's Avatar
    Maryonataylor
    Originally Posted by AC Question
    So I installed some system update that they sent me last night. When I restarted my phone this morning, it just says "Firmware Update: DO NOT UNPLUG the USB connection until the process is complete." When that screen showed up, my phone wasn't even connected to anything. So, I plugged it in via USB to my Mac, and the screen hasn't changed at all. The meter on the screen still shows 0% of the process is complete. Do I have to plug it in to a PC in order to finish the update?
    That's the same thing happen to me
    11-25-2016 11:03 PM
  7. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Which phone?
    11-26-2016 12:33 AM
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