1. AC Question's Avatar
    I saw the widget for the remote app on my lockscreen, and like zeus, I was an ***** and tapped it.
    Now my phone screen is shaded, and I cannot select anything at all. How do I fix this, if I can't even unlock my phone? (screen dimmed, and not working)
    I can't reset it or turn it on/off, as that requires me to use the screen to do so.
    02-05-2016 12:17 PM
  2. Javier P's Avatar
    It's a known issue affecting many users. What phone do you have? You could try to force reboot and then disable that app. In some models you need to press & hold the power and volume down keys for 20 seconds, in others just holding power will work.
    02-05-2016 02:53 PM

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