02-10-2016 11:21 PM
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  1. AC Question's Avatar
    AC Question
    My phone suddenly will not make calls or texts while roaming. My gf has a s5 and it works fine. I have updated prl, profile and even done a network setting reset. This is my second note 5 and only a month old my previous one has the same problem and after exhausting every option including a system reset sprint advanced tech support said I needed a new phone because mine was defective. Yet it happened again on a new note 5. I have not changed any settings or downloaded any 3rd party apps. It appears I may have to get a different phone for whatever reason. Sprint advanced tech support told me they have no idea they have never heard if this happening. Hope someone can help, Thanks.
    02-10-2016 05:10 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! I saw another thread about SIM problems on other Note5's (on Verizon), so I wonder if this might be related. Are you having any problems making calls on your home (i.e., non-roaming) network?
    02-10-2016 11:21 PM
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