1. AC Question's Avatar
    Help! My Note 2 had been charging for a few hours, and before unplugging it, I noticed that the red charging light was still on. Once Unplugged, I attempted to use the phone but it was not responding. All the tricks were tried, pull the battery, attempt a soft boot and so on. Nothing has worked. Is there another trick to try, and if the device has crapped out, how can I retrieve my contact, notes and other info that is still locked onboard?
    02-20-2016 09:42 PM
  2. nahoku's Avatar
    Could be the charger/cord didn't really charge the battery. Have you tried a different charger/cord?

    If you're certain the battery isn't totally dead, press and hold the power button for at least 30 seconds. Something should happen in that amount of time (the phone might turn on).
    02-20-2016 11:20 PM
  3. Mobular's Avatar
    I have tried multiple cable and have even tried a spare, fully charged battery. The device does not respond when plugged into the laptop. Both myself and a provider clerk have tried a few things to revive it, but to no avail.
    02-20-2016 11:36 PM
  4. nahoku's Avatar
    So I'm guessing you can't even get to recovery or download mode? If nothing has worked, then the phone might be kaput! Next stop, repair shop maybe?
    02-20-2016 11:51 PM
  5. Mobular's Avatar
    I'm trying to avoid sending it in. I'd like to extract the data myself it possible, but if not, then off it goes.
    02-20-2016 11:53 PM
  6. nahoku's Avatar
    I was thinking "local" repair shop. Maybe they can have a quick look and recommend a remedy... free hopefully.
    02-21-2016 12:07 AM

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