1. AC Question's Avatar
    last week purchased third party m9. hardly any new apps. ota update this weekend,now its stuck in loop, never makes it to screen past "optimizing apps" sometimes 1 of 1, sometimes more. went on for too long, got warm. never really off. willing to factory reset , but those instructions begin with it off...pulled power and let loop continue to kill it. have a slow charger seeking advice as it powers up....Also what is suggested power level to reset? thank you
    02-21-2016 09:45 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try booting into Recovery and wiping the cache partition, which won't erase any personal data: https://support.t-mobile.com/docs/DOC-20857
    02-21-2016 09:48 PM

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