Unknown Battery problem

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AC Question

Hey, I have a HTC Desire HD a9191. Ever since I got this phone I've noticed a strange thing happening with the battery life. I'd use a lot of the battery during the day, by the end I'd get home and charge it up, leave it alone for a few minutes. It would be at about 20% to 25% charge, then when it gets to about 40% it will suddenly jump to 100%!
Also a few times my phone has been about to die on me, I drop it (accidently) and the battery cover had fallen off. I put it back on and the battery life is suddenly at about 60%. I don't understand why it does it. Can anyone give me any clues as to why?
 
There are several possibilities, but it may simply be that the battery is faulty or damaged, or that the contacts are not a good tight fit.

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