1. AC Question's Avatar
    My husband just got a coolpad phone and hit "switching to guest" it has now been frozen in that screen for at least an hour I can't even take off battery cover to try to take out battery but cant Figure that out either! How do I fix this?
    03-06-2016 07:32 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! See your manual for how to open the back cover and remove the battery: https://www.metropcs.com/content/dam...oUserGuide.pdf

    You can usually force a shutdown by pressing and holding the Power button for 15-20 seconds as well.
    03-06-2016 02:28 PM

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