I am able to use the buttons but not the touch screen. It will not respond. I can see text and calls but can not respond. I can not even shut down to reboot.
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I am able to use the buttons but not the touch screen. It will not respond. I can see text and calls but can not respond. I can not even shut down to reboot.
If possible on whatever device you have, remove and replace the battery. Otherwise, press Power until the phone shuts down.
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