03-11-2016 03:19 AM
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  1. AC Question's Avatar
    AC Question
    I have a Nexus 5. i am trying to move my photos to my laptop but all the photos are not showing up on my HP laptop. i have a total of 600 photos on phone , and my laptop only detects 6 or 7 of them. Also none of my music files are being displayed. I tried deleting no media file but that didnt change anything.
    Please help with this issue at the soonest.
    Thanks
    03-09-2016 03:42 PM
  2. the tall guy's Avatar
    the tall guy
    Community Review Team
    Q&A Team
    Ambassador
    Hi, it could be that the photos you are viewing on your phone are actually backed up photos to your Google Photos cloud, and are not actually on the phone. Have you tried heading over to Google Photos on your laptop, logging in and seeing if your images are there?
    03-11-2016 03:19 AM
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