Samsung Note 5 pictures and music keep dissapearing !!

A

AC Question

I've had the phone for like 6 months and the problem only started a few days ago. i went into my gallery to show a friend a pic i took earlier and the gallery was blank. At the same time my music folder was empty.

Now when I connect my phone to my PC and browse to DCIM or Music all are there, but it's just when accessing thru the phone they seem to have disappeared !! ... :(

last night I factory reset and after all was good, but today I took a pic, went to the gallery and once again all is gone! ... same with the music.

Any idea's anyone?
 

Trevbot

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Mar 27, 2016
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Same issue here, started about a week ago. I have been successful in temporary restoring the gallery by clearing the cash and data of the media storage app and restarting the phone. Unfortunately it is not a permanent fix. Sometimes it works for a couple days sometimes only for a few hours.
 

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