1. AC Question's Avatar
    Hi there,
    My Alcatel Onetouch Idol 3 with Android 4.4 KitKat is regularly locking itself at random. Can somebody please tell me what they think the source of the problem is , and what solutions are there for this problem.? (If possible one that doesn't include a factory reset of my phone)
    Thanks !
    03-22-2016 05:33 PM
  2. anon(632115)'s Avatar
    Do you mean it freezes? Try clearing system cache. If that doesn't work boot into safe mode and if it doesn't freeze it is likely to be a problem app. You'll have to work out which one
    03-22-2016 05:57 PM
  3. nahoku's Avatar
    It could be anything. Have you tried starting your phone in Safe mode to see if perhaps a 3rd party app is causing this? Note... the link is a generic Google search since I have no idea who your carrier is.
    03-23-2016 07:26 PM

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