03-28-2016 06:28 AM
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  1. AC Question's Avatar
    AC Question
    I can not put my passcode in, the screen won't work. I can double tap to turn it on, answer calls and draw with quick note, but nothing else will work! It won't even let me turn it off or restart. I really don't want to factory reset because I'll lose everything on there. Please help!
    03-27-2016 10:48 PM
  2. belodion's Avatar
    belodion
    Q&A Team
    Ambassador
    Moderator
    If the battery is removable, take it out for a few minutes, then replace. Worth a try.
    03-28-2016 06:28 AM
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