1. AC Question's Avatar
    Phone is locked and asking for a back up pin
    03-28-2016 05:26 PM
  2. H3aTeRzz's Avatar
    Hi & Welcome to Android Central Forums!

    Can you please tell us a bit more? See below:

    1. Did you forget the Pin?
    2. Pardon the question, but must ask, Is this your phone?
    3. Did you have fingerprint scanner setup?

    If you forgot your pin, The only way to get into it is by using the Find My Phone Feature through Samsung, or Android Device Manager.



    Hope this helps!
    03-28-2016 05:41 PM

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