1. AC Question's Avatar
    I just got a Samsung Galaxy S4 from someone and before I got it I let the person I got it from remove their information and do a factory restore on the phone. When I got it back I noticed the phone was asking for a Samsung account that was previously used with the phone and I can't get that info. Is there a way to bypass that screen? The phone model number is: SCH-I545. I don't know what android version it has but the phone is for Verizon.
    03-29-2016 06:28 PM
  2. belodion's Avatar
    Factory Reset Protection has to be disabled by that user before you can proceed further. See this:
    Factory Reset Protection: what you need to know
    H3aTeRzz and Laura Knotek like this.
    03-29-2016 06:43 PM

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