A
AC Question
It is a Verizon phone that has been switched to straighttalk which is owned by Tracfone. When will we be able to update from lollipop to marshmallow?
Welcome to Android Central! Which phone? In general, a phone needs to be on its original network in order to receive an official system update. Some phone manufacturers allow you to update the system manually using a computer program (like Samsung Smart Switch or LG Bridge).
Try using Samsung Smart Switch to update the firmware.
Try using Samsung Smart Switch to update the firmware.