1. prettyfedupnewphoneuser's Avatar
    first screen that comes up just says confirm password. I put in password for my google account (email set up went ok) and it says try again.
    I can access play store with this password on my PC.
    I am non tekkie so please bear this in mind if any answers! Thank you
    04-04-2016 07:34 AM
  2. sfoLAX's Avatar
    Afaik, Samsung's still ask you to register a Samsung account and Password before beginning the Google log in.
    If this is the case here you should be able to skip the Samsung account set up if you wish, though it's useful.
    Can you go in to Settings - Accounts - Google.
    04-04-2016 07:48 AM
  3. sfoLAX's Avatar
    Actually that probably isn't the problem here. At what stage are you getting the problem. Did you set up your Gmail account on the Gmail app or Samsung's 'Email' client app.
    04-04-2016 07:51 AM
  4. prettyfedupnewphoneuser's Avatar
    Hi I tried that and it flipped to the same screen- confirm password
    04-04-2016 07:53 AM
  5. prettyfedupnewphoneuser's Avatar
    i set up on samsungs email icon. am wondering is i did something stupid with that as still getting email to my old phone before it comes to my new phone/
    04-04-2016 07:55 AM
  6. prettyfedupnewphoneuser's Avatar
    *if i did something stupid
    04-04-2016 07:56 AM
  7. prettyfedupnewphoneuser's Avatar
    tried to set up under gmail icon and still get stuck at confirm password!
    04-04-2016 08:00 AM
  8. sfoLAX's Avatar
    And yet you can get in to your google account on a pc. Did you sign out and then sign in to see if the password is the same.

    Try their help page here. It's probably something simple. I am known for doing dumb things. You would need to type it both times I think, rather than paste the password in.

    Try here:

    04-04-2016 08:30 AM

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