1. AC Question's Avatar
    Last night I hit the wrong button and new S7 edge went into reboot running the Set Up Wizard. I had to reset the Home screen, but everything seemed to reload OK. That is until I checked the Samsung Messaging app and Phone Logs tab. No entries whatsoever of Messages sent or received & no record of Phone Calls sent of received. How can I retrieve this lost info??? My carrier is Verizon Wireless.
    04-10-2016 02:19 PM
  2. H3aTeRzz's Avatar

    It sounds like you did a Factory Reset. If that's the case, and you didn't specifically back those two areas up, then there is no recovering them. If you call record is important, then you can contact verizon and I'm sure they can provide you your call history. As an AT&T customer, I can log in to my console for at&t, and have access to all my sent/received, calls and texts. You'll not be able to recover what the text messages said though, just incoming and outgoing, times.

    Hope this helps.

    04-10-2016 02:24 PM

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