04-14-2016 11:05 AM
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  1. AC Question's Avatar
    AC Question
    I was punching in a gift card number to get balance and phone froze. Will not turn on.
    04-14-2016 10:59 AM
  2. Javier P's Avatar
    Javier P
    Ambassador
    Moderator
    Welcome! Which phone do you have? You could try a reboot. In some phones you need to hold the power button for 10 - 20 seconds. In others you need to hold the power and volume down keys together.
    04-14-2016 11:05 AM
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