1. AC Question's Avatar
    My Galaxy S4 is stuck on the wi-fi screen and it will not allow me to exit the screen or do anything... We tried to wipe the cache, that did not help. We cannot add a password, it just says scanning but it never leaves that screen. The scanning button keeps rotating, but does nothing. Please help!!
    04-18-2016 04:04 PM
  2. H3aTeRzz's Avatar
    Hi there!

    If you've tried the Cache Partition Wipe, and that didn't help. Then I would think a Full Factory Reset is in order. Be sure to back up all your important data, as this will wipe your phone as new.

    Hope this helps!

    04-18-2016 04:25 PM
  3. Rukbat's Avatar
    The scanning circle WILL continue to rotate when you're on that screen. The assumption is that if you're on that screen you're looking for a different wifi connection, so it constantly scans for what's available - even if scanning is turned off (which it will be when you're off that screen).
    H3aTeRzz likes this.
    04-18-2016 05:49 PM

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