1. AC Question's Avatar
    i bought a phone off the streets it has lollipop on the emal so until i put the emil in i cant get into the phone well i dont know the email address nor the person i bought it from how do i factory reset
    04-24-2016 11:06 AM
  2. Javier P's Avatar
    This is a security feature to protect the phone, and the information included in it, in case it gets stolen. If you, inadvertently, bought a stolen phone there's no way to bypass this process, so that device is completely useless for you and dear for the original owner.
    04-24-2016 11:34 AM

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