12-28-2016 02:46 AM
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  1. AC Question's Avatar
    AC Question
    While I watch netflix,youtube,Hulu my phone randomly dims, then shuts off the screen.. doesn't lock it just goes black. Any ideas on how to stop that? GALAXY S7 EDGE.. THANKS!
    04-27-2016 09:33 AM
  2. Golfdriver97's Avatar
    Golfdriver97
    Welcome to the forums. Is it the dimming happening after your screen timeout has passed?
    04-27-2016 10:18 AM
  3. Namesness's Avatar
    Namesness
    My screen shut off is 10 mins, it dims and if I don't touch the screen it shuts off. I have to put in my pattern to open my phone again.
    04-27-2016 12:02 PM
  4. Golfdriver97's Avatar
    Golfdriver97
    Originally Posted by Namesness
    My screen shut off is 10 mins, it dims and if I don't touch the screen it shuts off. I have to put in my pattern to open my phone again.
    Strange...is this in the browser? The app should keep the device awake as long as a video is playing.
    04-27-2016 02:09 PM
  5. washuai's Avatar
    washuai
    Originally Posted by Golfdriver97
    Strange...is this in the browser? The app should keep the device awake as long as a video is playing.
    I have the same problem on my S7, no edge. I was in the hulu app itself. I don't know a solution. Hope to hear of one. Never had this problem on any of my previous androids.
    12-11-2016 12:18 AM
  7. Golfdriver97's Avatar
    Golfdriver97
    Originally Posted by washuai
    I have the same problem on my S7, no edge. I was in the hulu app itself. I don't know a solution. Hope to hear of one. Never had this problem on any of my previous androids.
    If it was only in the Hulu app, I would send them an email. That app should have a permission to keep the device awake.
    12-11-2016 10:37 AM
  8. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Any power-saving modes turned on, or 3rd party power-saving apps installed?
    12-12-2016 03:39 AM
  9. GalTraveler's Avatar
    GalTraveler
    Originally Posted by AC Question
    While I watch netflix,youtube,Hulu my phone randomly dims, then shuts off the screen.. doesn't lock it just goes black. Any ideas on how to stop that? GALAXY S7 EDGE.. THANKS!
    My phone and tablet both do it. Hulu and netflix. No rhyme or reason. No particular show, time, or brands...
    12-27-2016 09:33 PM
  10. sandra211's Avatar
    sandra211
    Originally Posted by AC Question
    While I watch netflix,youtube,Hulu my phone randomly dims, then shuts off the screen.. doesn't lock it just goes black. Any ideas on how to stop that? GALAXY S7 EDGE.. THANKS!
    If you add the app, 'Keep Screen On', you'll be able to have screen on all the time or until you turn it off.
    12-28-2016 02:46 AM
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