"Unfortunately, the process com.google.process.gapps has stopped working"

[MBenz91]

I recently got a new-to-me Jiake G910W and factory reset it. When it booted back up it started getting an error message that says "Unfortunately, the process com.google.process.gapps has stopped working" but, it only pops up when I turn on Wi-Fi (don't have service on yet). I can't find ANYTHING online about this specific phone having this problem so, ANY idea is worth a shot. Thanks in advanced

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[H3aTeRzz]

Hi Benz

Was the phone perhaps rooted prior to you buying it? That could be the issue. You may have to find a service place that can re-flash the software for it. I did a little research on it, and it would appear that the phone has had its share of issues.

If the factory reset didn't work, then the only other thing to do is re-flash the software. Not sure how or where you'd go to get that done.

Chris

 

[MBenz91]

Thank you for your time, going to try a different approach with your information. Thanks again

Benz

 

[H3aTeRzz]

You're quite welcome! Have a Great Day!