1. AC Question's Avatar
    New Galaxy 7 and fingerprint security was set up with pin back up if needed. however today it will not recognize my fingerprint and keeps locking me out for longer periods.
    05-02-2016 08:26 AM
  2. H3aTeRzz's Avatar
    Hi,

    I'm afraid that if you didn't set up Android Device Manager (google). and or Samsung's Find My Mobile, then there's no way to bypass. You can contact Samsung, but I doubt they'll be able to assist you on gaining entry to your current files. A factory reset will probably have to be done.

    http://forums.androidcentral.com/amb...read-here.html

    Chris
    05-02-2016 10:47 AM

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