1. AC Question's Avatar
    i keep getting a "software update" pop-up on my Galaxy S6. The options are "later" "install overnight" and install now" I cannot close out the window, go back or use the "close all" button when this appears. This seems like ransaomeware. I need a fix.
    05-03-2016 06:50 PM
  2. sydneycooper1979's Avatar
    Have you updated the software? If you haven't, you will keep getting this pop up. You can double check that it is a genuine software update by going to settings>about phone>updates. If it is a genuine update, then it will prompt you in this menu as well.
    05-03-2016 07:11 PM

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