1. AC Question's Avatar
    My phone is running really slow and freezing up so the only thing I could think of was to reset it to factory setting but I do not want to delete my pics and music from my phone
    05-07-2016 02:29 AM
  2. Rukbat's Avatar
    The main purpose of a factory reset it to delete everything you've added since the phone was new, so doing a factory reset without deleting anything is ... don't do anything.

    Back up everything you need (see Backing up an Android Device), do a factory reset, then restore everything. Pictures and music are easy - just drag the folders from the phone to a PC it's plugged into. Drag them back to the phone after the reset. You will lose all your installed apps. messages, etc. Read the guide.
    05-07-2016 06:15 PM

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