Why does my screen go blank while trying to navigate back to home screen?

[AC Question]

Why does my screen goes blank while trying to navigate back to home screen?

When I navigate my phone from the home screen, and I am trying to go back, my phone screen goes blank and doesn't come up until I restart my phone. I use Xtouch e1. Please what can I do to stop this. The phone is 1 week old

 

[belodion]

Re: Why does my screen goes blank while trying to navigate back to home screen?

You could try a Cache Partition wipe or even a Backup & Reset, but it should not be necessary on such a new device. It may be best to return it. If nevertheless you try those things, it will not affect your warranty.