Lost all files on my daughter's S6 after software install, Help!

[AC Question]

My daughter's S6 received a pushed software update over the weekend. It asked her if she wanted to do a full factory reset or start normally. She chose "start normally" and it wiped her phone completely. How can I get the pictures and video's back?

 

[Rukbat]

You don't. For some reason the phone did a factory reset. (Fat finger? Bad software?) This is why we make backups of any important files.