1. AC Question's Avatar
    I can't access my phone due to finger print error and want to remove it with out losing my files in it
    05-14-2016 11:52 PM
  2. chanchan05's Avatar
    Use the backup password.
    B. Diddy likes this.
    05-15-2016 01:27 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! Agree with chanchan05. When you set up your fingerprint unlock, you were required to create a backup password for just this kind of situation. I hope you remembered it!
    05-15-2016 01:32 AM

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