1. AC Question's Avatar
    Hi there - I have a Samsung Galaxy S5 Neo and want to connect it via a USB cable to my computer and backup all the data on the phone to the PC.
    With my previous phone, the S3, it was easy enough to use Kies or Kies 3 to do this. But now when I install Kies 3 and connect the S5 I get a message telling me to use "SmartSwitch" instead. Kies 3 then refuses to recognise the S5 on my PC.
    I looked into Smart Switch and it seems to be a backup via some sort of Samsung account and I have no idea where it saves things.
    Here's the thing folks: I hate cloud drives and all that. I want to have everything saved onto a hard drive. But it seems that Kies 3 will not work with the S5.
    Does anyone know a way round this problem? How can I do a transfer of all my phone data to my PC via a USB cable?
    05-15-2016 02:04 PM
  2. sfoLAX's Avatar
    Hello.
    Samsung Smart Switch program for pc (not the app) will do backups for you to the as well, and install the drivers.
    Samsung is phasing out, or seems to be, Samsung Kies in favour of Smart Switch for recent models. There are some features such as direct syncing that's missing from Smart Switch, but you can transfer those directly to a pc with drag and drop.
    Don't rely on any one programme to copy everything, it won't, but this is useful for Samsung files.
    Also use Google backup, Google syncing and Samsung account syncing to the cloud.
    05-15-2016 02:18 PM
  3. sfoLAX's Avatar
    05-15-2016 02:26 PM
  4. thecynicalmonk's Avatar
    Thing is, when I open Kies 3 on my PC and then connect the S5 I get a message telling me to use Smart Switch instead, and that it is more convenient and faster. Whatever I do next it then refuses to detect the S5.
    Is there no way to make Kies 3 work with the S5?
    05-15-2016 02:28 PM
  5. sfoLAX's Avatar
    Don't think so. The S5 Neo came out after the S6. Have you tried downloading Smart Switch to the pc.
    What are you concerned with. You cannot transfer files in Kies to the S5 Neo, but many Samsung files are also saved in the Samsung cloud account if you had one syncing.
    Do you still have another Samsung you want to transfer from?

    ADDED: The app might help.


    Btw see this:

    http://forums.androidcentral.com/sam...-transfer.html
    05-15-2016 02:49 PM
  6. sfoLAX's Avatar
    05-15-2016 02:53 PM
  7. thecynicalmonk's Avatar
    OK thanks folks. I think I've sussed out how to use Smart Switch on the PC to backup my phone. Will be back if I have more problems!
    sfoLAX likes this.
    05-17-2016 04:09 PM
  8. sfoLAX's Avatar
    OK thanks folks. I think I've sussed out how to use Smart Switch on the PC to backup my phone. Will be back if I have more problems!
    Wilkomen. Bienvenue.
    Say hello in introductions anyway, and join in elsewhere
    Introductions - Android Forums at AndroidCentral.com
    05-17-2016 05:01 PM

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