Why does my Samsung Galaxy S7 has worse reception and data download speeds than my older phone.

[AC Question]

I had a Moto X, and the data download speed stays consistent - around 3 Mbs p/s, while my Galaxy S7 fluctuates between 200 kb - 1Mb per second. It is an international version and I bought it from Newegg, from a reputable seller (99% approval rate on Amazon - ThePowerSellers). The reception also fluctuates between no bars and 3 bars, in contrast to my Moto X - which consistently stays at 3 bars. I have contacted my carrier - which is T-Mobile and informed me that it's most likely a manufacturer problem. I tested the download/upload speed on a mobile app and I got around 4mb/s and .7mb/s, however, it does not translate to the results. Sorry for any naiveness and thank you!

 

[the tall guy]

Hi, it could be down to the fact you bought the phone internationally instead of locally. There are different models of each phone dependent on location. are you able to obtain a refund and buy the device from your carrier?